September 2017 Articles

4 Government Agencies Using Chatbots

Are Government Agencies Using Chatbots? While the private sector has embraced chatbots very quickly, the public sector has been slower to adopt this disruptive technology. Despite the slower adoption, there are some examples of government agencies using chatbots and enjoying the many benefits chatbots provide as a result. Here are 4 government agencies using chatbots right...

4 Ways Chatbots Increase Customer Engagement

Can Government Chatbots Increase Customer Engagement? Government agencies always need to find ways to do more with less. And as the population continues to grow, agencies need to simultaneously increase the level of services they provide to the public. To that end, chatbots offer a great opportunity for government agencies to increase engagement with customers with new...

Chatbots 101 for Government Agencies

So Ummm… What is a Chatbot? 2017 is the year of the chatbot revolution–chatbots are starting to pop up all over Facebook, retail websites, and even federal/state/local government websites. This begs the question: what exactly is a chatbot? Do you need a primer to explain what a chatbot is and how it can help your...

Azure Services That Are FedRAMP-Certified

Microsoft is a leader in FedRAMP certified services–as of September 2017, Microsoft offers 12 services in Azure (the commercial version) that are FedRAMP-certified at the Moderate Impact Level, and 32 services in Azure Government that are FedRAMP-certified at the High Impact Level. Additionally, Azure and Azure Government have both earned P-ATOs from the FedRAMP Joint...