Government Chatbots Articles

4 Government Agencies Using Chatbots

Are Government Agencies Using Chatbots? While the private sector has embraced chatbots very quickly, the public sector has been slower to adopt this disruptive technology. Despite the slower adoption, there are some examples of government agencies using chatbots and enjoying the many benefits chatbots provide as a result. Here are 4 government agencies using chatbots right...

4 Ways Chatbots Increase Customer Engagement

Can Government Chatbots Increase Customer Engagement? Government agencies always need to find ways to do more with less. And as the population continues to grow, agencies need to simultaneously increase the level of services they provide to the public. To that end, chatbots offer a great opportunity for government agencies to increase engagement with customers with new...

Chatbots 101 for Government Agencies

So Ummm… What is a Chatbot? 2017 is the year of the chatbot revolution–chatbots are starting to pop up all over Facebook, retail websites, and even federal/state/local government websites. This begs the question: what exactly is a chatbot? Do you need a primer to explain what a chatbot is and how it can help your...

What Is A Bing Bot?

What Is a Bing Bot and What Are Microsoft Bot Services? So what exactly is a Bing bot? There are Bing bots, Skype bots, Azure bots, Bot payments, Bots for Microsoft Flow and different APIs and frameworks available which can be used to create and manage your own bots. I had the opportunity to interview Paul Stubbs, Director...

Azure Government Chatbot Reduces Email By 50%

Can An Azure Government Chatbot Reduce Email Traffic? Microsoft is really pioneering some exciting technology right now! Earlier this week, Microsoft and the City of Los Angeles unveiled CHIP, an Azure Government chatbot whose name stands for “City Hall Internet Personality”. CHIP runs in the Microsoft cloud.  It resides on Los Angeles’s Business Assistance Virtual Network (BAVN), and...