Blog
We held the second monthly Washington DC Bots & Chatbots Meetup on Thursday, November 30, 2017 at DC Library Express (1900 K St NW, Washington, DC). The topic of the meetup was ‘How to Build Your Own Alexa’. It was such a great Meetup! We had about 20-25 people who were all engaged and asked...
We held the inaugural event of The Washington DC Bots & Chatbots Meetup on Wednesday, October 25, 2017 at the Tenley-Friendship Neighborhood Library. It was great! We had a small group, but the group was really engaged and energetic. We started by making introductions, and sharing our interests in chatbots. We then proceeded with the...
Are Government Agencies Using Chatbots? While the private sector has embraced chatbots very quickly, the public sector has been slower to adopt this disruptive technology. Despite the slower adoption, there are some examples of government agencies using chatbots and enjoying the many benefits chatbots provide as a result. Here are 4 government agencies using chatbots right...
Can Government Chatbots Increase Customer Engagement? Government agencies always need to find ways to do more with less. And as the population continues to grow, agencies need to simultaneously increase the level of services they provide to the public. To that end, chatbots offer a great opportunity for government agencies to increase engagement with customers with new...
So Ummm… What is a Chatbot? 2017 is the year of the chatbot revolution–chatbots are starting to pop up all over Facebook, retail websites, and even federal/state/local government websites. This begs the question: what exactly is a chatbot? Do you need a primer to explain what a chatbot is and how it can help your...
Can Chatbots Perform Government Services Better Than Humans? Chatbots are excellent at performing well-defined, repetitive, and tedious tasks that require simple user input. In fact, chatbots are so good at these tasks, they can perform them better than humans can! While chatbots will never completely replace the human element at government agencies, technology has reached a point...
What Is a Bing Bot and What Are Microsoft Bot Services? So what exactly is a Bing bot? There are Bing bots, Skype bots, Azure bots, Bot payments, Bots for Microsoft Flow and different APIs and frameworks available which can be used to create and manage your own bots. I had the opportunity to interview Paul Stubbs, Director...
Can An Azure Government Chatbot Reduce Email Traffic? Microsoft is really pioneering some exciting technology right now! Earlier this week, Microsoft and the City of Los Angeles unveiled CHIP, an Azure Government chatbot whose name stands for “City Hall Internet Personality”. CHIP runs in the Microsoft cloud. It resides on Los Angeles’s Business Assistance Virtual Network (BAVN), and...