Recent Articles

October 2017 DC Chatbots Meetup Wrap Up

We held the inaugural event of The Washington DC Bots & Chatbots Meetup on Wednesday, October 25, 2017 at the Tenley-Friendship Neighborhood Library. It was great! We had a small group, but the group was really engaged and energetic. We started by making introductions, and sharing our interests in chatbots. We then proceeded with the...

FedRAMP Weekly Tips – October 18, 2017

This week, FedRAMP published  two questions and answers for Cloud Service Providers (CSPs) and  Important Stakeholder  Information: Cloud Service Providers (CSPs) Q: Can a CSP mark a control as both “Implemented” and “Alternative Implemented” in the System Security Plan (SSP)? A: Usually not. If a control is fully implemented, then only the “Implemented” box is checked....

FedRAMP Weekly Tips – October 11, 2017

This week, FedRAMP published questions and answers, one for Cloud Service Providers (CSPs) and one for Thrid Party Assesment Organizations (3PAOs): Cloud Service Providers (CSPs) Q: If I am uploading an Agency-authorized cloud service package for review/approval by FedRAMP, how do I ensure I am uploading all the required documents? A: The FedRAMP Documentation Checklist (found on FedRAMP.gov...

4 Government Agencies Using Chatbots

Are Government Agencies Using Chatbots? While the private sector has embraced chatbots very quickly, the public sector has been slower to adopt this disruptive technology. Despite the slower adoption, there are some examples of government agencies using chatbots and enjoying the many benefits chatbots provide as a result. Here are 4 government agencies using chatbots right...

4 Ways Chatbots Increase Customer Engagement

Can Government Chatbots Increase Customer Engagement? Government agencies always need to find ways to do more with less. And as the population continues to grow, agencies need to simultaneously increase the level of services they provide to the public. To that end, chatbots offer a great opportunity for government agencies to increase engagement with customers with new...

Chatbots 101 for Government Agencies

So Ummm… What is a Chatbot? 2017 is the year of the chatbot revolution–chatbots are starting to pop up all over Facebook, retail websites, and even federal/state/local government websites. This begs the question: what exactly is a chatbot? Do you need a primer to explain what a chatbot is and how it can help your...